Our online housing options procedure manuals are among the most popular of our services. Why? Because they make life easier for operational staff, whilst keeping managers happy as productivity and service quality improves. It’s a win-win.
The idea behind ENLIGHT is that each manual brings together all the strands of information that housing options team members need on a day-to-day basis, in one place. Navigation is quick and easy, using familiar Contents, Index, Searches, Glossary, drill down and hyperlink functionality. So much time is saved because the information can be accessed quickly – and it is kept bang up-to-date.
The starting point for each ENLIGHT manual is a template of core information, which is relevant at a national level. For example this would include the key legislation, the annotated Code of Guidance 2018 and relevant case law. This core information is updated by Trown Housing Consultancy Ltd without prompting. You don’t need to concern yourself with how the Homelessness Reduction Act 2017 has amended the Housing Act 2016 Part VII, for example – the core information makes this clear. Everything you need will be in one place, and expertly cross-referenced, so that you understand how to tackle any new scenario.
If you need it, we build up each Manual with locally-relevant material, to complete the picture for the team. What homelessness prevention options are available locally? What support services are there? How do the team deliver the service in practice? What is expected of them? How do they use your systems? What standard letters and forms do they need? Our specific knowledge of good practice in your service area allows us to offer invaluable advice about how to get the best result.
When changes are needed, we carry them out and they are visible to all users, straight away.
ENLIGHT:
- Instantly provides your staff with all the information they need at their finger tips
- Is tailored for your specific requirements by an experienced housing options specialist
- Enables you to continue to update and roll out changes
- Ensures a consistent approach across the organisation
- Reduces expense with training and mentoring new staff
- Is important for quality assurance
We are happy to host the manuals in a secure web area, and update the material remotely for you – so you always know it is current.
To register for a FREE 30-day trial of the new ‘Homelessness Reduction’ base manual, click here.
